A case for CIAC accreditation

Although Keswick B is a small 20-unit garden building, the Board of Directors decided to pursue Community Improvement Accreditation Committee (CIAC) accreditation to objectively assess whether the association was meeting all governance and management requirements. As we worked through the CIAC checklist, we identified areas where improvements were needed, as well as procedures that were not being properly documented. As part of the process, we also created a building website, which proved to be far easier than expected.

While the application initially seemed daunting, the checklist available on the CIAC website made the process manageable and methodical. The final submission consisted of a single email with digital attachments, most of which were documents we already maintained and planned to include on our website.

After reviewing the application, CIAC committee members requested additional information and met with our Board to discuss how the association operates. At the conclusion of that meeting, we were informed that our application had been approved and were awarded a Certificate of Accreditation.

Beyond the pride of recognition, the accreditation produced several unexpected benefits. Owners expressed increased confidence in their association, requested copies of the certificate to share with family and friends, and noted that the designation could enhance property values. Our insurance agent advised that accreditation may positively influence how insurers view the association, and owners selling their units reported that brokers found the certification helpful in demonstrating strong management to prospective buyers.

Having been impressed by the process, I later joined the CIAC Committee to help encourage other buildings to seek accreditation and the recognition that comes with it. To date, eight buildings have completed the process, with the goal of expanding that number and establishing CIAC accreditation as a widely recognized standard of excellence in the Village.

Board members should not be discouraged by the application process. Well-run associations will find it more straightforward than expected. Condo owners are also encouraged to urge their Boards to participate, as accreditation offers lasting benefits in pride, transparency, and value.

If you want your building to be recognized, foster pride among residents, and gain an advantage when units are put on the market, the Community Improvement Accreditation Committee offers a program worth considering.